How it works
You complain. We take it from there.
Four steps. You’re in charge at every one of them, and nothing is built or charged until you’ve said yes to a written proposal.
The four steps
Step 1: Complain
Tell us what's slow, repetitive, broken, confusing or annoying.
Use your own words. You don't need the right vocabulary, a plan, or any idea what the fix might be. If you can show us a screenshot or an example file, even better, but it isn't required.
Step 2: We investigate
We work out what can realistically be improved and what we still need to know.
A person at GRL reads every submission. We may come back with a few questions. If we don't think we can help, or we think the fix isn't worth what it would cost you, we'll say so.
Step 3: You approve
You see the proposed solution, price, scope and expectations before any work begins.
Nothing is built and nothing is charged until you've read a plain-language proposal and said yes. You can say no. You can ask for something smaller.
Step 4: We build
We create it, test it, and hand back something useful.
You see it working before it's called finished. We test the important paths, show you how to use it, and stay reachable afterwards.
You stay in charge
Six things you can count on
None of these are aspirations. They’re how the process is set up.
A person reads it
Every problem is reviewed by someone at GRL, not just filed by a machine.
You approve the scope
You see exactly what we plan to build before we build it.
You approve the price
One clear number, agreed up front. No surprise charges.
We test what matters
Important work is checked before it reaches you.
Your information stays yours
What you send us is used for your project and nothing else.
No technical knowledge needed
Knowing the jargon is our job. Knowing your business is yours.
Questions people ask
Short answers. If yours isn’t here, put it in with your problem and we’ll answer it when we reply.
What does it cost to send a problem?
Nothing. Sending us a problem is free, and it doesn't commit you to anything. It doesn't commit us to anything either: we might tell you we're not the right people for it.
What happens after I send it?
You get an automatic confirmation with a case number straight away, so there's something to refer to. Then a person at GRL reads what you sent. We usually review new problems within one or two business days.
We'll reply by email. Usually that's a few questions, because the first description of a problem rarely tells the whole story. Once we know enough, we'll tell you what we think can be done, or that we don't think we can help.
Do I need to know anything technical?
No. Describe it the way you'd describe it to a friend. If you can name the programs involved, great. If all you can say is "the blue one we use for orders", we'll work it out.
Will an AI be making decisions about my business?
No. People at GRL review every submission and make the decisions: whether we can help, what to propose, what to build. Software tools, including A.N.T.O.N., help us investigate. They don't decide anything about your project.
What if you can't help?
We'll say so, plainly. The same goes if we could build something but don't think it's worth what it would cost you. Hearing that early is more useful than a proposal you shouldn't sign.
How is pricing decided?
It depends on the problem, so there's no price list. Once we understand yours, you get a written proposal with either a fixed price or a clear estimate, along with exactly what it covers. You approve it before any work starts. If you don't approve it, you owe nothing.
What about sensitive information?
Tell us it's sensitive and we'll agree how to handle it before you send more. Where you can, redact it or use a made-up example. Please don't send passwords, full card numbers, or records you aren't allowed to share.
Do you work by phone?
Mostly we work in writing, by email. That way there's a record of what was said, and you can reply when it suits you instead of when a meeting says so. A phone call is optional. If one would help, we can set one up.
Step one is the easy one.
Tell us what’s slow, repetitive, broken, confusing or annoying.